Privacy Policy

It is our policy to respect your privacy regarding any information we may collect during the use of this website and other Cobalt Grid Services provided for general consumption. Accordingly, we have developed this privacy policy to help you to understand how we collect, use, communicate, disclose and otherwise make use of personal information when using our Services. This policy sets out how we will process any personal data we collect from you, or which you provide to us, in the course of using our Services.

Summary

Although we recommend you read this policy in full, here is a summary of the key points:

  • We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
  • Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
  • We will collect and use personal information solely for fulfilling those purposes specified by us and for other ancillary purposes, unless we obtain the consent of the individual concerned or as required by law.
  • Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
  • We will protect personal information by using reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
  • We will make readily available to customers information about our policies and practices relating to the management of personal information.
  • We will only retain personal information for as long as necessary for the fulfilment of those purposes.
  • Our application is not addressed to anyone under the age of 13 (“children”). As such, we do not knowingly collect any personal information of children.
  • Personal data collected may be used for aggregated, anonymised digital analytics.

Types of Data Collected

When you visit or use our services we may automatically collect data from you, or you might voluntarily provide us with data. Typically, we might collect:

  • Your name, email or other personal data when you provide it in a contact form
  • Your connection information (such as your ISP, your IP Address and your browser / hardware information)
  • Any referring or exit pages when arriving / leaving our services
  • Your login information
  • The timestamp of your interaction
  • Information on when you open emails from us using "clear pixel" images

How we use your data

We might use your data and information to:

  • Get in-touch about a contact form submission
  • To personalise your experience (such as optimising content for you and your device)
  • To diagnose or fix issues you may encounter
  • To fulfil contractual obligations with you
  • Analyse trends and traffic to our services using large, anonymised datasets
  • Help improve our services

How we store your data

Data storage methods will vary between our services, but personal data may be stored locally on your device (such as via a cookie) or on a Cobalt Grid operated server machine. At all times we seek to take the necessary precautions to safeguard your data. This includes encrypting data sent from us to you and vice versa through methods such as Secure Socket Layer (SSL) end-to-end encryption, as well as encrypting information such as passwords at a storage level.

Typically, any information or data your provide to us it stored on a UK-based server. However, it is possible that data we collect may be transferred to, processed and/or stored at a destination outside the European Economic Area. By providing us with personal data, you understand and agree too this.

No services covered by this privacy policy are intended for use by anyone under the age of 13. Additionally, Cobalt Grid does not knowingly collect or solicit personally identifiable information from anyone under the age of 13. If you are under this age, you must not attempt to send any information about yourself to us.

In the event of a data breach, we will ascertain which users, services and data were compromised. Where we hold contact information for an affected user, we will seek to make direct, two-way contact with the user within 7 days of discovery detailing how the breach might affect them and where possible which data was compromised.

Third Party Access

Cobalt Grid understands it's obligations to keep it's users data safe and secure. As such, we limit third party access to our data as much as possible.

Our services may contain links to other third party websites. This policy only applies to information collected by Cobalt Grid, and we are not responsible for the privacy or data collection practices of any other website or service.

To accomplish our legitimate interest with data we collect as defined above, we may utilise third party services to process data on our behalf. This is currently limited to the use of Google Analytics, who provide anonymised internet traffic data analytics services.

Cobalt Grid does not, and never will, sell any personal data.

Access to personal data

Under GDPR, you have the right to access and amend any of your personal data that Cobalt Grid holds. For example, this could be data relating to your blog subscription or photos you may have uploaded to our Services. Some of this may be able to be done by utilising a “profile” page, account configuration page or an email opt-out link. You are entitled to view, amend or delete such personal information. You can send your request to us by filling out the contact form on our Contact Us page or by emailing support@cobaltgrid.com.

Changes to this policy

We aim to review this policy in-detail each year to ensure it is fit for purpose. Occasionally, we may need to add or subtract information to/from it to represent changes to Services and/or regulations. These changes will be included here in this digital privacy policy, and where necessary a notice of changes will be circulated via any available digital communication method (i.e web notification or email). Any queries or concerns regarding this policy can be made in confidence through our Contact Us page or by emailing support@cobaltgrid.com. We aim to respond within 7 working days to all communications.

© 2021 Alexander Toff trading as Cobalt Grid